Customer and Business Support Coordinator

Responsibilities

• Customer Support and Communication
• Respond to customer inquiries promptly and professionally through email, chat, and other communication channels.
• Provide accurate information about company products and services.
• Manage customer expectations by maintaining a positive, empathetic, and professional attitude at all times.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Maintain and update customer records accurately in the CRM system.


• Business Operations Support
• Assist in daily operational activities, ensuring all business processes are running efficiently.
• Support the sales and delivery teams by coordinating communication and documentation.
• Prepare reports, meeting notes, and other administrative documents as required.
• Manage calendars, schedule meetings, and assist with general business coordination.


• Process Improvement and Collaboration
• Identify opportunities for process improvement and contribute to the development of internal best practices.
• Collaborate with cross-functional teams to improve workflows and enhance customer satisfaction.
• Participate in internal meetings to provide feedback and updates on customer interactions and operational support tasks.

To be successful in this role, you will have:

• Required Skills and Experience
• Previous experience in customer service, business support, or administrative roles.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work independently and as part of a remote team.
• Strong problem-solving skills and a proactive approach to work.


• Personal Attributes
• Customer-focused and committed to providing high-quality service.
• Reliable, responsible, and able to manage multiple priorities effectively.
• Collaborative team player with a positive attitude.
• Adaptable and willing to learn new systems and processes.


• Performance Indicators
• Customer satisfaction and feedback scores.
• Accuracy and timeliness of administrative support.
• Efficiency of communication and coordination across teams.
• Contribution to process improvement initiatives.