Project Manager

Responsibilities:

Project Leadership & Execution
• Lead the planning, execution, and delivery of IT projects including infrastructure builds, cloud migrations, SharePoint projects, Intune deployments, security initiatives, and system upgrades
• Define and manage project scope, objectives, timelines, and resourcing in collaboration with stakeholders
• Deliver multiple projects concurrently, ranging from small, short-duration initiatives to large, complex engagements
• Monitor progress, manage risks and issues, and ensure timely resolution and escalation where required
• Ensure all project documentation, registers, and artefacts are maintained to a high standard Team Coordination & Collaboration
• Coordinate internal technical resources, vendors, and third parties to deliver project outcomes
• Work closely with Service Desk, Engineers, NOC, and Architects to ensure project alignment with operational standards
• Ensure appropriate knowledge transfer and operational readiness prior to handover to BAU support Client Engagement & Communication
• Act as the primary point of contact for clients throughout the project lifecycle
• Build and maintain strong client relationships through clear, structured, and proactive communication
• Facilitate project meetings, workshops, stand-ups, and regular status updates
• Manage client expectations and maintain delivery confidence throughout the engagement Commercial Management & Governance
• Track project financials and margin performance, escalating risks or variances as required (tracking responsibility only)
• Ensure change controls and variations are identified, documented, and raised in line with governance processes
• Ensure accuracy of client billing by validating scope delivery, milestones, and completion status
• Apply structured delivery methodologies including PRINCE2, Agile, and hybrid approaches as appropriate
• Ensure compliance with internal governance, security, and quality standards Reporting & Metrics
• Provide regular project status reporting to the Service Delivery Lead, including timelines, risks, dependencies, and delivery confidence
• Maintain accurate project schedules, financial tracking, and documentation
• Complete post-project reviews and lessons learned to inform continuous improvement
Key Performance Indicators (KPIs)


• On-time and on-scope project delivery
• Client satisfaction and feedback
• Accuracy of project reporting and billing inputs
• Effectiveness of risk, issue, and change management
  Quality of documentation and project handover 

Skills and Qualification

• Experience delivering IT projects in a managed services, consulting, or enterprise IT environment
• Proven track record delivering infrastructure, cloud, workplace, and security projects
• Strong understanding of Microsoft technologies including Microsoft 365, Azure, Intune, networking, and Windows Server
• Demonstrated experience using PRINCE2, Agile, and hybrid project delivery methodologies
• Strong stakeholder management, communication, and documentation skills
• Ability to manage multiple priorities in a fast-paced delivery environment
  
  Certifications 
  
• PRINCE2 Practitioner, PMP, AgilePM, or equivalent project management certification would be advantageous