Automation Engineer

Duties and Responsibilities

• Reverse engineer existing workflows and automations, expected to propose implementation options and recommendations, not just identify problems or escalate questions. 
• Build reusable automation components, recipes, integration patterns, and internal playbooks to improve margin and scalability
• Produce client-ready workflow diagrams, SOPs, and handover notes suitable for operational support without senior involvement.
• Design and build new automations across a full automation stack, including system integrations and workflow logic.
• Own automation delivery outcomes end-to-end, increasing delivery throughput while reducing dependency on senior staff.
• Take full ownership of assigned automation workstreams, including build, testing, documentation, deployment, and handover with minimal oversight.
• Interpret and communicate automation workflows clearly to technical and non-technical stakeholders 
• Apply a business analyst style approach to day-to-day work (gathering requirements, documenting processes, validating workflows, clarifying outcomes)
• Contribute to successful delivery across client automation projects, with a focus on enabling progress and solving problems proactively
• Work within Agile/Kanban environments and maintain workflow visibility through internal systems (e.g., Jira or similar tools
• Support medium-to-enterprise client engagements, including lift-and-shift and integration-focused workstreams
• Operate autonomously: able to deliver complete solutions asynchronously without requiring step-by-step direction.
• Provide written weekly delivery updates, Loom walkthroughs, and clear async communication to minimise meetings and dependency.
• This role requires ownership, accountability, and the ability to deliver independently in client environments.
• Automations are not complete until exception handling, monitoring, documentation, and client-ready handover are implemented.

Required Experience/Skills:

• Experience, Qualifications, Knowledge & Technical Prerequisites:
• Mid-to-senior level experience in automation engineering and/or system integrations
• Strong experience with Wakadoo (preferred) OR deep experience with NA10 (minimum requirement if not Wakadoo)
• Demonstrated capability in designing and implementing automation workflows across multiple systems
• Experience working with SaaS applications and integrating multiple platforms (APIs, middleware, data flows)
• Proven ability to work within environments that may include:
• React / React Native front-end landscapes
• Cloud infrastructure such as Azure and/or AWS
• Platforms such as Vercel and Supabase
• Familiarity with workflow management tools such as Jira / Atlassian Suite (or equivalent Kanban/Scrum systems)
• Experience supporting eCommerce and logistics-heavy environments is highly favourable
• Exposure to platforms such as Shopify and/or BigCommerce is advantageous
• Comfortable working across delivery environments where independence and initiative are required (not relying on large teams to complete work) 

Certifications [highly regarded]

• Wakadoo certification (highly regarded and preferred where applicable)
• Ideally, with visibility on the certification level and when it was achieved
• Any relevant automation/integration certifications or training credentials (where available)
• Candidates should be willing to provide uploaded copies of certification evidence where applicable

Soft Skills:

• Excellent written and verbal communication (essential)
• Strong workflow explanation skills (ability to map and communicate processes clearly)
• Confident, proactive problem solver with an enabling mindset
• Comfortable working independently and taking ownership to move client outcomes forward
• Culturally aligned, team-oriented, and able to assimilate well into an existing delivery team
• Adaptable and calm under pressure in evolving delivery environments
• Client-facing professionalism and confidence