Admin Assistant
Full Time
Job Overview
We are a Sydney-based IT Managed Service Provider (MSP), delivering high-quality technology solutions to businesses. As we continue to grow, we are building a strong offshore team in Sri Lanka. We are seeking a detail-oriented Executive Assistant / Admin Assistant with strong systems knowledge and data accuracy skills to support our operations.
We are a Sydney-based IT Managed Service Provider (MSP), delivering high-quality technology solutions to businesses. As we continue to grow, we are building a strong offshore team in Sri Lanka. We are seeking a detail-oriented Executive Assistant / Admin Assistant with strong systems knowledge and data accuracy skills to support our operations.
Responsibilities:
- The core day to day will consist of:
- 1. Sales/Admin
- 2. Consolidating tickets, duplicates etc and send a weekly summary of tickets needing attention
- 3. Customer reports
- 4. Curious about technology, AI and learning how to create Dashboards in ConnectWise (self-learning on how to put these together)
- 5. Assist with the rollout of workstations & finding people
- Key Responsibilities:
- Systems & Data Accuracy
- • Maintain clean, accurate data across PSA, CRM, and billing systems.
- • Assist with system improvements and ensure processes are followed correctly.
- Billing & Quotes
- • Prepare draft invoices with accuracy.
- • Generate client quotes and proposals.
- Project Coordination & Reporting
- • Track project tasks and prepare progress/status updates.
- • Support coordination between local and offshore teams.
- Client & Vendor Interaction
- • Communicate professionally with clients (Teams, phone, email).
- • Liaise with vendor partner success teams to align systems and processes.
Required Experience/ Skills:
- What We’re Looking For
- • Strong systems knowledge and attention to detail with data (essential).
- • Experience preparing invoices, quotes, or system reports.
- • Familiarity with business tools (ConnectWise PSA, CRM, or similar platforms). o ConnectWise experience, specifically, in another MSP setting, is highly regarded.
- • Confident English communication skills (spoken and written).
- • Ability to coordinate tasks, track progress, and report clearly.
- • Reliable and motivated to grow with a long-term role.
- Systems/Tools - Good to have:
- • ConnectWise or a strong understanding of how these tools work.