Admin & Sales Support Assistant

Key Responsibilities:

• Accounts and Billing Support :
• Follow up on overdue accounts.
• Send copies of invoices and statements to clients.
• Make small changes to invoices and assist with contract adjustments.
• Ensure supplier invoices are entered into Xero for payment.
• Add ticket charges into the ticketing system for invoicing. 
• Client and Sales Support :
• Maintain and update products and services in the ticket system.
• Generate managed service client reports and customer reporting.
• Update and maintain accurate client contact details.
• Quoting and procuring of hardware for clients as needed.
• Liaising with suppliers to track orders and deliveries and follow up on back-order items
• Follow up with clients regarding domain and licensing renewals.
• Handle phone call overflow and accounts-related calls.
• Close tickets by confirming client satisfaction. 
• Administrative Assistance
• Prepare for end-of-month and end-of-quarter meetings, including reporting.
• Provide general administrative support to the leadership team.
• Personal Assistant to the Director
• Manage the director’s inbox, ensuring timely responses and prioritisation of tasks.
• Oversee and organise the director’s calendar, scheduling meetings and appointments.
• Prepare meeting requirements, including gathering information and compiling reports. 

Key Qualifications and Skills:

• Strong organisational and time-management skills.
• Proficiency in Xero, Microsoft suite and ticketing systems is highly desirable.
• Ability to multitask.
• Excellent attention to detail.
• Exceptional written and verbal communication skills.
• Experience in client interaction and handling accounts.
• Ability to work independently while also being a team player.
• Previous experience in a similar role (preferably within the MSP or IT industry).