Managed Services - Systems Engineer (Level 2)
Full TimeJob Overview
we are expanding our technical team and seeking a capable Systems Engineer (Level 2) who thrives in a fast-paced MSP environment, enjoys solving complex problems, and maintains a strong customer-first mindset.
The role requires a good understanding of server environments, network infrastructure, firewalls, cloud platforms, and unified communications—especially in an MSP context where responsiveness, precision, and professionalism directly impact client outcomes.
Daily activities include troubleshooting Windows Server environments, administering Active Directory and Microsoft 365, managing firewall and network changes, supporting 3CX deployments, and resolving escalated Level2 tickets. Discipline in ticket management, communication, and documentation is essential.
we are expanding our technical team and seeking a capable Systems Engineer (Level 2) who thrives in a fast-paced MSP environment, enjoys solving complex problems, and maintains a strong customer-first mindset.
The role requires a good understanding of server environments, network infrastructure, firewalls, cloud platforms, and unified communications—especially in an MSP context where responsiveness, precision, and professionalism directly impact client outcomes.
Daily activities include troubleshooting Windows Server environments, administering Active Directory and Microsoft 365, managing firewall and network changes, supporting 3CX deployments, and resolving escalated Level2 tickets. Discipline in ticket management, communication, and documentation is essential.
Responsibilities:
- Windows Server administration, patching, troubleshooting, and maintenance
- Active Directory, Group Policy, DNS, DHCP
- Virtualization support (Hyper-V)
- Microsoft365administrationandtenantmanagement
- Firewall configuration, rule changes, VPN setup
- 3CX configuration, provisioning, troubleshooting
- Backup monitoring and remediation
- Cloud services support including Azure
- Execute scheduled maintenance
- End-to-end management of assigned tickets
- Maintain real-time documentation
- Assist or leading project work
Skills/ Requirements:
- Strong communications kills
- MSP experience E
- High attention to detail
- Strong troubleshooting skills
- Professional and reliable work habits
- Understanding of servers, networking, firewalls, virtualisation,3CX