Junior Customer Support Professional (12 Month Contract)

*** This is a part-time 12 month contract providing Weekend cover - Friday, Saturday & Sunday

What’s the Opportunity

As custodians of Ireland's leading online marketplaces — Daft.ie, DoneDeal.ie, Adverts.ie and Gumtree.ie — we exist to make buying and selling in Ireland simple. Our Customer Support team is on the front line of that mission, giving our users fast, reliable, personal support and putting them at the centre of everything we do.

We're hiring a Junior Customer Support Professional to cover our weekend shifts (Friday–Sunday) on a 12-month contract. You'll be the first point of contact for our users at one of the busiest times for our platforms.

How you’ll Play your Part

• Handling a high volume of emails, reports and reviews efficiently and professionally

• Providing fast, accurate, friendly responses across all four brands

• Getting to the root cause of queries and complaints, spotting patterns, and looping in our developer team and trust team when needed

• Prioritising your time across different types of requests

• Monitoring platforms for fraudulent activity and reporting findings

• Troubleshooting technical queries and following process to resolve issues

• Building deep product and platform expertise, and a strong understanding of our users