Senior Account Supervisor/ Account Supervisor
Full-TimeJob Overview
About the Company
We are a leading global communications marketing firm helping business and organizations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients. In Japan, there are about 90 employees based in our office in Roppongi, Tokyo. We create award-winning creative communication programs for our clients for major global and Japanese multinational companies. We have deep expertise and counsel our clients on consumer trends, research, analytics and insights, corporate reputation, health, technology, capital markets, crisis, energy, and government affairs.
The Role
The purpose of this role is to manage the day to day works for our Large/mid Global Clients, our Corporate Team local clients. You will be required to help manage a fast-moving, dynamic team of around 3-7 people of different expertise and work with the team’s leadership members to ensure day-to-day delivery on brief, on time and on budget. In addition to the day-to-day client teams, you will be also working with Edelman’s Integrated Solutions teams (strategic planner, creative and digital. etc.) and our Asia Pacific Workplace Advisory specialist team, including working closely with our Japan-based director, to help solve a diverse set of challenges for Clients and ensuring the integration between all the different parts of the team is working seamlessly.
We estimate that you will spend about 50% on external communications & external brand work and 50% on workplace advisory work relating to the Clients’ employees as the communications audience.
Brand & Corporate Reputation
We are looking for an experienced Sr. Account Supervisor/Account Supervisor having a knowledge of brand building but also corporate reputation and media landscape around traditional media. A successful candidate should have a proven track record of delivering a wide range of project types and always be on top of a complex set of issues. Ideally, this candidate should have an experience in working with large Japanese or non-Japanese international companies and have a passion for various categories including Tech, F&B, Health etc, and great experience working across languages
We’re also looking for someone who isn’t afraid to network and develop new relationships across a wide variety of media and influencer contacts, spanning from broadcast, news, consumer, online and specialist media to individual influencers.
Workplace Advisory with Clients’ Employees as the Communication Audience
We are also looking for someone who has hands-on experience or interest to grow their expertise in communications work with employees as the main
audience. Employees are at the heart of an organization and leaders are increasingly recognizing the need to actively engage and communicate to employees in times of transformation and to achieve high performance. Many multinational companies and Japan-head quartered companies are working with Edelman’s Workplace Advisory team to partner with them to engage and communicate well in modern, employee-centric ways.
In contributing to Edelman’s AI transformation which is underway, the ideal candidate will proactively leverage AI to improve operational efficiency and the quality of deliverables, while maintaining a deep commitment to human intelligence and appropriate incorporation of AI into work.
This is a great job for someone who is a true team player, who enjoys the responsibility of playing a valuable role in a large team, taking pride in delivering incredible work while also able to listen/empathize to our client needs and issues. More than anything we’re looking for someone who is non-hierarchical and happy to dive in.
About the Company
We are a leading global communications marketing firm helping business and organizations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients. In Japan, there are about 90 employees based in our office in Roppongi, Tokyo. We create award-winning creative communication programs for our clients for major global and Japanese multinational companies. We have deep expertise and counsel our clients on consumer trends, research, analytics and insights, corporate reputation, health, technology, capital markets, crisis, energy, and government affairs.
The Role
The purpose of this role is to manage the day to day works for our Large/mid Global Clients, our Corporate Team local clients. You will be required to help manage a fast-moving, dynamic team of around 3-7 people of different expertise and work with the team’s leadership members to ensure day-to-day delivery on brief, on time and on budget. In addition to the day-to-day client teams, you will be also working with Edelman’s Integrated Solutions teams (strategic planner, creative and digital. etc.) and our Asia Pacific Workplace Advisory specialist team, including working closely with our Japan-based director, to help solve a diverse set of challenges for Clients and ensuring the integration between all the different parts of the team is working seamlessly.
We estimate that you will spend about 50% on external communications & external brand work and 50% on workplace advisory work relating to the Clients’ employees as the communications audience.
Brand & Corporate Reputation
We are looking for an experienced Sr. Account Supervisor/Account Supervisor having a knowledge of brand building but also corporate reputation and media landscape around traditional media. A successful candidate should have a proven track record of delivering a wide range of project types and always be on top of a complex set of issues. Ideally, this candidate should have an experience in working with large Japanese or non-Japanese international companies and have a passion for various categories including Tech, F&B, Health etc, and great experience working across languages
We’re also looking for someone who isn’t afraid to network and develop new relationships across a wide variety of media and influencer contacts, spanning from broadcast, news, consumer, online and specialist media to individual influencers.
Workplace Advisory with Clients’ Employees as the Communication Audience
We are also looking for someone who has hands-on experience or interest to grow their expertise in communications work with employees as the main
audience. Employees are at the heart of an organization and leaders are increasingly recognizing the need to actively engage and communicate to employees in times of transformation and to achieve high performance. Many multinational companies and Japan-head quartered companies are working with Edelman’s Workplace Advisory team to partner with them to engage and communicate well in modern, employee-centric ways.
In contributing to Edelman’s AI transformation which is underway, the ideal candidate will proactively leverage AI to improve operational efficiency and the quality of deliverables, while maintaining a deep commitment to human intelligence and appropriate incorporation of AI into work.
This is a great job for someone who is a true team player, who enjoys the responsibility of playing a valuable role in a large team, taking pride in delivering incredible work while also able to listen/empathize to our client needs and issues. More than anything we’re looking for someone who is non-hierarchical and happy to dive in.
Day to Day Client Handling:
- Serving as the daily client contact and straddling teams across Edelman.
- Facilitate integration of Edelman teams as well as management of the external business partners when necessary.
- Ability to provide strategic thinking to the team and be a consultant for the client.
- Excellent presentation skills to be able to take a lead role in presenting seasonal and project plans to clients.
- Earning the trust of clients to deliver day to day work as well as providing proactive counsel on new approaches or ideas that will help meet client’s broader objectives.
Developing media strategies and running end to end integrated campaigns:
- Working collaboratively alongside client leads, creative and digital teams to plan projects and respond to briefs
- Playing a key role in the research, planning and development of campaigns and driving these forward
- An ability to segment stories by angles for specialist verticals and journalist beats
- Practical and solid understanding of the earned, owned, paid and social media space and how to incorporate these channels into client plans for holistic communications programs
- Pitching ideas convincingly to media, clients and colleagues
- Lead point of day to day contact for PR and communications counsel (across client organizations)
- Managing workback plans and project timelines and budget/cost management.
- Be a core member of the team that owns the client communication by managing reactive media enquiries and escalating issues as and when required. This will also include occasional weekend support for clients.
- Liaison with other Edelman offices around the world.
Corporate and consumer proactive and reactive media relations and crisis and issues management:
The ideal candidate for this role will have/be:
- Desire to work as part of a large team in a busy, fast paced and highly motivated working environment
- Excellent verbal and written skills, ability to articulate point of view with confidence and gravitas · Proven track record in prioritizing workload as well as supporting junior team members
- Ability to work in a matrix structure, and prioritize deliverables
- Ability to balance ‘quick hits’ and longer term strategy and understanding the difference
- Team player, collaborative, non-hierarchical with experience coaching junior members of the team
- Ability to manage both up and down and take overall responsibility of day to day client deliverables
- Experience of integrating with different practices / teams on cross-business work, ability to work collaboratively with a variety of people to meet client expectations · A creative problem solver
- A delivery-driven manager, with ability to take responsibility of tasks and accounts
- A desire to share previous expertise and experience to enhance work of the team
- Keen to carve out distinctive role and use own initiative to help the running of the team
- Entrepreneurial spirit - willingness to ‘get stuck in’ and make the most of opportunities; passion to contribute to business growth both in existing clients and new business. · A keen eye for an earned media story with legs across news, consumer, online and digital spheres
- Interest in current affairs, news, international business, and consumes media in all forms · Hands-on experience in some of these areas: employee communications, change management, executive communications, corporate communications, communications research
- Bachelor's degree from an accredited college or university.
- Work experience in corporate, management consulting, or public relations agency settings strongly preferred
BEHAVIORS
Relentless pursuit of excellence
• Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights
• Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals
• Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues
Freedom to be constantly curious
• Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints
• Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career
• Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints
Courage to do the right thing
• Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards
• Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior
• Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement
The commitment to positively impact society
• Ensures that we perform our work with an environmental conscience and a sense of tolerance, fairness and equality