SalesForce Administrator

We are seeking a proactive and detail-oriented Salesforce Administrator to manage and

optimize our Salesforce environment. This role is critical to ensure our CRM platform

supports business operations, user productivity, and strategic growth. You will work closely

with stakeholders across departments to configure, maintain, and enhance Salesforce

functionality, while also supporting end-user adoption through documentation and

training.

Key Responsibilities

• Administer and maintain Salesforce orgs, including user setup, profiles, roles, permissions, and security settings.
• Create and manage custom objects, fields, validation rules, workflow rules, and approval processes.
• Build and maintain reports, dashboards, and data visualizations to support business insights and decision-making.
• Implement and optimize automation using Flow Builder, Process Builder, and scheduled flows.
• Ensure data integrity, perform data imports/exports, and manage data deduplication and cleanup.
• Develop and maintain clear documentation for configurations, processes, user training guides, and in-person training sessions across departments.
• Provide day-to-day support and troubleshooting for Salesforce users, resolving issues efficiently and efectively.
• Collaborate with business units to gather requirements and translate them into scalable Salesforce solutions.
• Stay current with Salesforce releases and recommend new features to improve system performance and user experience.
• Support integration with third-party platforms.
• Assist with general IT support when needed, including Windows troubleshooting, basic system administration, and helpdesk ticket resolution.

Must-Have Qualifications

• 2+ years of experience as a Salesforce Administrator.
• Salesforce Certified Administrator credential.
• Strong understanding of Salesforce data model, security architecture, and user management.
• Proven experience building complex reports and dashboards using native Salesforce tools and custom report types.
• Demonstrated ability to create user-friendly documentation and deliver effective training.
• Proficiency in data management, including Data Loader, Import Wizard, and data validation.
• Excellent troubleshooting, communication, and documentation skills.

Nice-to-Have Skills

• Experience with Litify, including Matter Management and Intake workflows.
• Familiarity with Salesforce Marketing Cloud, Experience Cloud, or Service Cloud.
• Knowledge of Salesforce Flow Orchestration, Einstein AI, or Copilot SDK.
• Exposure to third-party integrations, Salesforce Functions, or Second-Generation Packaging (2GP).
• Understanding of compliance requirements in legal, healthcare, or financial services.
• Experience with DevOps tools like Azure DevOps, Git, or CI/CD pipelines.
• Integration experience with Docusign or other e-signature solutions.