Store Operations Support Specialist

RESPONSIBILITIES AND DUTIES

(80%) Conduct Operations Assessments in all US stores

• Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
• Provide hands-on training during the assessment with a positive attitude
• Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
• Evaluate all stores in assigned area multiple times per year to meet team objective
• Assist team to meet visit goal which may include travel outside of your assigned area

(10%) Facilitate educational programs on operations evaluation and improvement

• Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
• Educate marketplace on current and revised standards in a proactive manor
• Perform calibration visits with the marketplace leaders
• Assess and share best practices

(5%) Additional Responsibilities

• Participate in special programs such as Domino’s Pizza Prep School
• Participate in FBC, Franchisee and Specialist on-boarding
• Gather and provide specialized data upon request
• Support the testing and rollout of new innovations or product launches
• Act as a resource for information to the marketplace

(5%) Administrative

• Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
• Utilize store data and provided technology to effectively plan store visits
• Schedule all travel in the most cost-effective manner
• Utilize available reports and data to ensure store visits are completed on schedule
• Facilitate and participate in team and individual meetings