Transportation Manager

**RESPONSIBILITIES AND DUTIES**

• Salary:  $135,000 - $150,000 + 15% Team Achievement Bonus

**Manage the Delivery & Service Department**

**Lead the Team:**

• Establish and maintain a high-performing Delivery & Service team through strategic recruitment, comprehensive interviewing, rigorous hiring practices, and retention of qualified personnel
• Ensure all team members possess the requisite tools, resources, and support to execute their responsibilities effectively
• Conduct formal training sessions, provide ongoing coaching and constructive feedback, complete comprehensive performance appraisals, and make evidence-based recommendations for compensation adjustments
• Address and resolve employee relations matters with professionalism and adherence to company policy
• Provide direct support and guidance to team members to ensure operational continuity
• Develop and implement departmental plans, policies, and procedures for the Delivery & Service department
• Participate in mandatory annual Leadership & Development training sessions
• Conduct safety briefings, team meetings, and quarterly performance reviews
• Execute additional responsibilities as directed by management and senior leadership
• Complete annual performance evaluations for all drivers and staff members

**Reporting/Budget:**

• Prepare and submit the annual Delivery & Service department budget to the Director of Supply Chain for formal review and approval
• Review and authorize all departmental payroll submissions
• Analyze cost statements to identify inefficiencies and implement cost containment strategies
• Audit and approve all invoices from the vehicle leasing company
• Oversee fleet performance management to ensure preventive maintenance schedules are met according to company standards and repairs are completed in a timely manner
• Generate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summaries
• Conduct monthly Comdata audits to ensure fuel compliance and cost control

**Routing, Scheduling, and DOT Compliance:**

• Develop, review, and optimize driver schedules to maximize operational efficiency and minimize costs
• Perform continuous analysis of vehicle and driver assignments to identify consolidation opportunities
• Analyze proposed schedules and rates, prepare and distribute schedule change recommendations, and submit detailed data analyses to the WRC Transportation team
• Conduct systematic route analysis to identify and implement cost-saving opportunities
• Perform route observations to verify driver compliance with company and DOT standards
• Monitor delivery accuracy and implement corrective strategies to reduce mis-deliveries
• Monitor driver hours of service through the onboard computerized system (PeopleNet) to ensure DOT compliance
• Review drive camera footage to ensure compliance with company safety and compliance standards
• Maintain and audit all driver logs and required documentation
• Oversee the maintenance and accuracy of driver qualification files
• Execute daily dynamic routing to optimize fleet operations
• Prepare for and coordinate operational and transportation audits throughout the fiscal year
• Conduct required route observations to verify drivers are performing duties safely and in accordance with company and DOT regulations (frequency determined by fleet size)
• Maintain fleet appearance and operational standards

**Customer Service:**

• Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other key stakeholders
• Provide guidance to Delivery & Service team members on customer relations protocols and serve as a role model for professional relationship management
• Respond promptly to customer complaints and concerns through the Slice of Pie system
• Participate on the Transportation Advisory Board as assigned
• Conduct site assessments at new store locations to evaluate delivery accessibility and report findings to senior management
• Operate company commercial vehicles or straight trucks for deliveries or fleet maintenance as operationally necessary and when qualified