Automatic Door Tech Support Representative

Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment.

Primary Duties/Responsibilities:

• Provide technical support for the door industry
• Provide customer service via telephone, email, and other platforms
• Diagnose problems and provide solutions at the source
• Provide valuable input at the door when and where customers need support
• Interact as telephone support with customers providing parts sales and technical support
• Perform parts order entry, issue sales return orders and a variety of other data entry duties
• Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company.
• Other duties as assigned by tech support supervisor

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent above average data entry skills
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Strong computer skills
• Extensive Knowledge of automatic/manual door parts & applications

Education and Experience:

High school diploma or equivalent.

At least 2 years’ experience in the automatic door industry required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times.