Crime and Fraud Manager

Job Description
Our General Manager Crime Fraud is seeking an experienced, highly skilled Crime and Fraud Manager to join our National Security Team. Operating across the North of the UK, this critical role is dedicated to protecting our network, our people, and our customers. You will lead the response to high-level threats, managing a diverse and complex caseload that spans serious external crime, internal misconduct, sophisticated fraud, and immigration compliance. As a subject matter expert, you will act as the primary bridge between DPD, law enforcement agencies, and our key strategic customers.

Key Responsibilities
● Serious External Crime: Lead and manage comprehensive investigations into serious and organised criminal activity targeting the DPD network, supply chain, and assets.
● Internal Investigations: Conduct sensitive internal investigations, including the handling of Whistleblowing (WB) disclosures, ensuring absolute confidentiality, objectivity, and compliance with corporate policy.
● Complex Fraud: Investigate sophisticated frauds impacting the business. Identify vulnerabilities, recover losses where possible, and recommend robust preventative measures.
● Immigration Compliance: Manage and investigate matters related to immigration and right-to-work compliance across the network
● Evidential Case Management: Manage a complex caseload. Build and prepare robust, high-quality evidential packages and prosecution files suitable for formal handover to law enforcement and judicial proceedings.
● Stakeholder & Agency Liaison: Act as the primary point of contact for external authorities. Build and maintain strong working relationships with regional Police forces, the Home Office, and other regulatory bodies.
● Customer Engagement: Liaise directly with key strategic customers regarding high-profile security, crime, or fraud matters that impact their business with DPD, providing expert advice and reassurance.