Field Technician (AU)

About the role

The Field Technician is responsible for the operation, maintenance, and first-line support of all technical systems at remote test facilities. This includes RF, radar, acoustic, and EO/IR equipment, and the supporting ICT, power, and security infrastructure required to enable development, testing, demonstrations, and day-to-day site operations. Working closely with the Site Manager, the Field Technician ensures that all systems are functional, available, and ready for use by site personnel. The role combines hands-on technical work at the test site with office-based planning, configuration, and coordination activities.

Responsibilities, Duties and Expectations 

Technical Infrastructure & User Support

• Maintain and support site technical infrastructure, including:
• Network firewalls, switches, and access points
• Servers and storage systems
• Remote access and connectivity solutions
• End-user devices such as laptops, test equipment interfaces, and peripherals
• Security systems
• Power delivery
• Perform first-line troubleshooting and fault isolation across all technical systems.
• Coordinate repairs, replacements, and specialist support as required.
• Conduct proactive monitoring and reporting of technical systems.

CUAS Systems Support

• Support the deployment, configuration, and operation of CUAS systems.
• Perform first-line troubleshooting and fault isolation of CUAS equipment.
• Escalate complex faults or specialist issues to the Site Manager and relevant engineering teams.

On-Site Technical Support

• Provide hands-on technical support during development, testing, and demonstration activities.
• Ensure users have the systems, access, and connectivity required to perform their duties.
• Support visiting staff and partners with site systems and technical inductions.
• Assist with basic system health checks and readiness reviews prior to site use.

Incident Management & Escalation

• Track issues via the Jira request portal and contribute to resolution reporting.
• Escalate issues impacting safety, availability, or scheduled activities to the Site Manager.
• Support the Site Manager with technical input for planning, risk assessment, and scheduling.

Documentation & Continuous Improvement

• Maintain technical documentation, diagrams, and configuration records.
• Contribute to system improvements, standardisation, and reliability initiatives.
• Assist with post-incident reviews and root cause analysis

Qualifications, Experience and Skills 

Essential

• Experience in a field technician, systems technician, or similar technical support role.
• Comfortable working both independently and as part of a small, multidisciplinary team.
• Experience providing first-line technical support and fault isolation in stressful environments.
• Strong problem-solving skills, with a structured approach to fault diagnosis and escalation.
• Experience with designing and configuring networks including VLANs and static routes.
• Experience in one or more of the following technologies:

FortiGate firewalls

MikroTik switches and routers

Remote access and site-to-site VPNs

Ubuntu servers

Prometheus and Grafana

Docker

Scripting languages i.e. Python

Jira service management tools

Desirable

• Basic understanding of with RF systems, antennas, and principles.
• Experience with RF, acoustic, EO/IR, or similar sensing technologies.
• Experience in or working with Defence.

Personal Attributes

• Practical, methodical, and technically curious.
• Calm under pressure and able to troubleshoot systematically.
• Strong communication skills, particularly when working with non-technical users.

Working Conditions

• On-site presence required during active site use, sometimes overnight.
• Exposure to outdoor and agricultural environments, including livestock and wild animals.
• Responsibility for operation in a remote location with limited immediate emergency services.
• Occasional work outside standard hours to support test site activities.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.