Systems Administrator (AU)

About the role

The Corporate IT team is responsible for end-user support, workplace technology, business applications, infrastructure, and network services. The team delivers reliable, high-quality technology services by providing responsive support, maintaining core systems, and ensuring a stable and secure IT environment.

This role focuses on business-as-usual (BAU) support, continual service improvement, and effective workload management to ensure timely resolution of incidents and service requests. The System Administrator is a hands-on technical role responsible for troubleshooting issues, supporting staff, and driving improvements to IT processes, service delivery, and operational maturity.

The ideal candidate combines strong technical expertise with a service-focused mindset and is comfortable balancing day-to-day support activities with continuous improvement initiatives. Experience with Microsoft 365, endpoint management, and end-user computing technologies is essential.

Responsibilities, Duties and Expectations 

• Provide first point of IT support contact for all staff
• Provisioning of workstations for users with various company SOE and requirements
• Understanding of up-to-date IT related security practices
• Implementation and configuration of IT hardware and software solutions for end-users
• Troubleshoot all ICT related issues
• Manage Helpdesk tickets, through effective planning and prioritisation to minimise backlog and ensure operational efficiency
• The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks

Qualifications, Experience and Skills 

• Expertise in Microsoft Entra ID and MDM administration

• Understanding of Windows, MacOS and Linux OS environments

• Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions

• Proficiency using tools such as PowerShell and Bash

• Relevant exposure to incident management tools and service management practices

• Demonstrated understanding of IT asset management

• Prior experience at an MSP is desirable

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.