TechOps Team Lead (AU)

About the role

DroneShield is seeking a TechOps Team Lead to take ownership of automating and scaling the production of the DroneSentry C2 ecosystem. In this hands-on leadership role, you’ll shape how our systems are built, delivered, and operated in the field. You’ll lead a high-impact TechOps team, driving operational excellence, building out automation pipelines, and ensuring reliable observability across every layer of the C2 platform. This is an opportunity to influence a mission-critical product while guiding a team that operates at the heart of DroneShield’s global capability.

You will lead a small Technical Operations team while remaining deeply technical across production devices, on-prem systems, and cloud-connected services. The role requires strong

delivery focus, SRE-oriented thinking, and the ability to build secure, repeatable, automated operational processes at scale, whilst supporting production devices, on-prem systems, and cloud-connected services in the field.

Responsibilities, Duties and Expectations 

• Improve, build and maintain automation across supported systems, including developing and operating image-based update functionality for fielded devices.
• Lead and mentor a small, tightly focused team of engineers
• Improve, build and maintain automation across supported systems, including developing and operating image-based update functionality for fielded devices.
• Provide Level 2 technical support for C2 software and services escalated by Level 1 Field Services Engineers.
• Perform software updates and patches to ensure systems are secure and running efficiently.
• Provide support and maintenance to address security vulnerabilities, and optimise system performance.
• Collaborate with cross-functional teams to resolve issues and implement long-term solutions to recurring problems.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Participate in the development and refinement of TechOps procedures and practices.
• Ability to work independently and as part of a small team, managing multiple tasks and priorities.

Qualifications, Experience and Skills 

• 3+ years experience as a team lead, including mentoring and performance development of engineers.
• SRE experience with emphasis on reliability engineering, automation, and high-quality delivery.
• BS degree in Computer Science, Information Technology or similar technical field of study or equivalent practical experience.
• 5+ years of experience in a technical role with a focus on Linux environments.
• Proven ability to manage Linux servers remotely, including software updates and configuration changes.
• Experience with Bash and one or more Configuration Management tools (Ansible, Salt-Stack, Puppet, Chef).
• Knowledge of Networking protocols and concepts and monitoring tools is desirable.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.