Staffing Coordinator - Weekend

As a Weekend Staffing Coordinator, you will support weekend operations by managing caregiver schedules, responding to urgent staffing and service needs, assisting with visit verification and system support, and resolving issues that arise in real time. You serve as the primary coordination point for caregivers and clients during weekend hours, ensuring continuity of care. 

This role requires sound judgment, strong customer service, and the ability to make independent decisions when situations are urgent and support from other departments may be limited. Success depends on staying calm under pressure, prioritizing effectively, and ensuring clients receive uninterrupted care. 

WHAT YOU WILL DO: 

• Scheduling & Coverage Coordination: Manage caregiver schedules, fill open shifts, coordinate changes, and respond to call-offs or urgent staffing needs to ensure continuity of care. 
• Caregiver & Client Support: Serve as the primary point of contact during weekend operations, providing updates, addressing concerns, and communicating scheduling and service changes with timely follow-through. 
• Service Systems Support: Assist caregivers with visit verification, mobile app issues, scheduling questions, and documentation needs to ensure accurate service tracking.  
• Incident Response & Escalation Management: Respond to service disruptions, caregiver or client concerns, safety issues, injuries, and unexpected situations, ensuring timely documentation and escalation when needed.  
• Operational Documentation & Communication: Maintain accurate scheduling records, document service changes, facilitate shift handoffs, and communicate critical updates to internal teams.