Insights Client Success Lead
Job Overview
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Summary
We are seeking an Insights Client Success Lead to join our Client Development team. This is a senior, strategic role ideal for someone with strong consultative insight experience and a passion for leading client relationships and team development.
You will be responsible for managing a portfolio of high-value CPG clients, ensuring dunnhumby’s tools and services deliver measurable impact. You’ll lead collaboration between suppliers and retailers, coach team members, and drive commercial growth through insight-led engagement.
Responsibilities
- Own and deliver ‘Client Success’ for a portfolio of strategically important CPG clients, ensuring high satisfaction, engagement, and commercial impact.
- Build and grow senior-level relationships across client organisations, acting as a trusted advisor and champion of insight-led decision-making.
- Lead collaboration with retailer stakeholders to unlock joint value creation across relevant categories.
- Develop strategic insight briefs aligned to client goals and present actionable recommendations with impact.
- Identify and support commercial growth opportunities through upselling, cross-selling, and value-based engagement.
- Lead a small Client Success team, providing coaching, guidance, and oversight of their client portfolios.
- Collaborate cross-functionally across dunnhumby to ensure seamless delivery of high-quality solutions.
- Support the Client Success Manager in driving best practice, thought leadership, and continuous improvement across the wider team.
- Take ownership of your personal development and support the growth of others, while upholding our values and Code of Business Conduct.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
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