Customer Service Representative (Icelandic)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Icelandic Customer Service Representative for their Barcelona office. 

Position: Customer Service Representative.

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location:  Barcelona, on-site

 
About the role:

As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

DUTIES AND RESPONSIBILITIES: 

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. 
• You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• Icelandic C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact centre environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

 BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching