Assistant Customer Care Manager

Job description

Important note: This position is not team lead or supervisor level.

Job Title: Assistant of Customer Care Manager

Direct report to: Customer Care Manager

Job Responsibilities:

• Be an Executive Assistant to Customer Care Manager.
• Assist in preparing officer performance and KPI reports.
• Compile and submit weekly case reports.
• Provide daily summary reports for the Customer Care Team.
• Coordinate with other departments on customer issues when the Manager is unavailable.
• Track and follow up on ongoing customer cases.
• Maintain organized records of reports and case data.
• Support process improvement or documentation tasks as assigned.
• Handle basic administrative tasks for the Customer Care function.

Qualification:

• Bachelor’s Degree in any related field.
• Minimum 3-5 years of experience in Customer Service or Administrative Support field.
• Good communication and coordination skill
• Can handle work under pressure.
• Proficient in Microsoft Excel and report preparation.
• Detail-oriented reliable.
• Good in English, able to communicate with regional manager (Foreigner)