Dutch-Speaking Customer Support - Poland, Katowice

Workster is partnering with a leading B2B solution provider who are recruiting Dutch-speaking Customer Support professionals for their international customer service centre in Katowice, Poland.

Your Role

• Provide high-quality customer support to Dutch-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication.

• Handle customer enquiries, complaints and requests, resolving issues accurately and escalating when necessary to maintain service levels.

• Maintain detailed and accurate records of customer interactions in the CRM system, following company procedures and data protection policies.

• Collaborate with colleagues and other departments to ensure consistent service and swift resolution of complex cases.

• Contribute to continuous improvement by providing feedback on recurring issues and suggesting process enhancements.

• Meet individual and team performance targets, including quality, productivity and customer satisfaction metrics.

• Participate in training sessions and team meetings to stay up to date with product knowledge, policy changes and best practices.

• Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak demand.

Your Qualifications

• Native or fluent in Dutch (C1 level) with excellent written and spoken communication skills.

• Fluent in English (minimum B2) to communicate effectively with colleagues and access training materials.

• Previous experience in customer support, contact centres or client-facing roles is preferred.

• Strong problem-solving skills, empathy and the ability to handle challenging conversations professionally.

• Good computer literacy and experience using CRM systems or support platforms.

• Ability to work well in a team and adapt to a fast-paced, changing environment.

• Willingness to work in shift rotations and occasional extended hours as required.

The Offer

• Competitive salary package based on experience and performance.

• Employment in a modern, international environment with a friendly team culture.

• Relocation support and assistance for candidates moving to Katowice.

• Comprehensive onboarding and paid training to develop product knowledge and skills.

• Private healthcare and access to employee benefits.

• Additional pay for night and weekend shifts.

• Meal allowance and subsidised canteen options.

• Opportunities for career development and internal mobility within the organisation.

If you are a Dutch-speaking customer support professional interested in joining a growing international team in Katowice, please apply with your CV and a short cover note outlining your relevant experience.