Technical Support Engineer
Job Overview
Technical Support Engineer / Technical Specialist II
São Paulo Office - Hybrid: 4 days in the office, 1 day working from home
We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.
What you will do:
- Troubleshoot and debug software and infrastructure issues raised by end-users of the software developed by our engineering teams.
- Verify and document bugs for tracking and escalation.
- Incident management, including managing communication with stakeholders and coordinating with development teams.
- Be an expert in Ebury’s products.
- Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
- Work with trusted vendors to solve service events.
- Collaborate with other software development engineers on process enhancements and code reviews.
- Collaborate with product teams to analyze feedback and report feature gaps.
What you will need:
- Experience providing L2 support in a tech-driven business environment.
- Proficient problem-solving skills and strong technical troubleshooting abilities.
- Familiar with AWS Cloud or Google Cloud and Linux administration.
- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating
- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values
- Excellent communication skills in English.
Desirable:
- Software development experience with Python or Go.
- Experience with Agile Methodologies and Continuous Integration.
- Understand common frontend languages such as HTML, CSS, JavaScript.
- Use tooling to manipulate data in PostgreSQL, Firestore
- Knowledge of Spanish is a plus
Why Ebury?
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
You can also connect with me on LinkedIn Rafaela Procópio
At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.