Associate Account Manager - Mandarin Speaker

We are looking for a dynamic Associate Account Manager to join our team in Hong Kong, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. 

In this position, we are looking for an individual that can support customers throughout the Asia Pacific region. Fluency in English and Mandarin is required, with proficiency in additional languages considered an advantage. 

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

Your primary responsibilities will include (but will not be limited to): 

Strategic Account Management and Customer Success: 

• Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
• Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
• Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
• Develop and maintain Account Plans for all assigned customers
• Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
• Promote and upsell of additional services when suitable
• Collaborate with the Sales team to successfully manage contracts renewals
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs

• Lead and/or support a variety of Customer-focused projects
• Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere