Worker Engagement Specialist

We are searching for an individual or an organization based in Zambia with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in Zambia. With a workers’ rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in Zambia to drive meaningful impact.  

Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe.

If the role sounds like a good fit for you, we’d love to hear from you. 

What you’ll do:

• Lead the deployment of digital worker voice programs in workplaces in Zambia
• Lead supplier platform training and technical support
• Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands 
• Be available for investigation and remediation support if requested by brands
• Support the development and updating of supplier and worker onboarding materials 
• Own regular communication with supplier management - from program introduction to status check-ins
• Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment
• Gather client and supplier feedback and ideas to inform platform advancements

*Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.