Operations Director - Revenue and GTM Strategy

We are looking for a Director of GTM Strategy & Revenue Performance to help design, guide, and scale our global revenue engine. In this role, you will act as a strategic leader, translating leadership objectives into actionable, cross-functional initiatives across the full customer lifecycle; bridging pre-sales acquisition and post-sales retention.

You will partner closely with Customer Success, Revenue Operations, Sales, Finance, Product, and Marketing to build a cohesive growth, retention, and expansion strategy across all global channels and segments.

Looking ahead, you and your team will act as internal pioneers; designing, adopting, and scaling an AI-first operating model that sets the standard for how we drive global revenue performance.

Key Responsibilities

• Define global and regional GTM strategy across segments and routes-to-market, aligning pre-sale positioning with post-sale delivery.
• Map corporate growth priorities into clear milestones, operational ownership, and key performance metrics for both new logo acquisition and customer expansion.
• Coordinate annual and in-year GTM planning alongside RevOps and Finance, including capacity models for Sales and Customer Success.
• Manage collaborative business reviews, performance tracking, and churn/retention analyses to help leadership stay aligned.
• Identify friction points across the full customer journey and optimize key metrics: pipeline conversion, time-to-close, time-to-value, and renewal velocity.
• Build expansion and renewal frameworks; analyze customer use-case data to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Communicate complex data trends, such as pipeline health, customer health scores, and product adoption, clearly to leadership and cross-functional stakeholders.
• Serve as a trusted advisor to leaders across CS, Sales, Marketing, Product, and Finance, ensuring commercial updates and pricing changes scale smoothly to customer-facing teams.
• Lead our GTM Strategy Team remotely located, and composed of Regional Business Partners, Compensation & Data Analysts. Anticipate tomorrow's role and evolution/skill sets required to align with an AI first operation model.