Associate Account Manager - German Speaker

We are looking for an Associate Account Manager to join our team. In this position, we are looking for an individual that can support customers throughout the DACH region. Fluency in English and German is required

Your primary responsibilities will include (but will not be limited to): 

Account Management and Customer Success: 

• Manage a portfolio of up to 30 customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
• Provide customers with clear visibility into the building blocks of their sustainable procurement programs throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
• Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
• Develop and maintain Account Plans for all assigned customers
• Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
• Partner with the Sales team to secure contracts renewals and support upsell opportunities
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs

• Lead and/or support a variety of Customer-focused projects
• Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere