Customer Support Specialist

Education Perfect has a suite of EdTech products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment and insights tools, helping them and their students reach their full potential.

As a Customer Support Specialist for Essential Assessment (EA), you’ll work directly with our customers over email, live chat and phone. Our Inbound Team focuses on helping our users by providing valued support they require to maximise their experience using EA. If you love solving problems, are proactive and passionate about providing exceptional customer support and have a genuine interest in education, we’d love to hear from you!

We are looking to hire 2 people for a full time, maximum term position working 8am - 4pm from our Melbourne office to support us over our school registration season from 16th January 2026 until 21st February 2026.

In this role, you will be

• Providing outstanding customer support via phone and email during our 2026 enrolment season
• Helping educators enrol students and/or complete their 2025-2026 student ‘rollover’ process on the Essential Assessment platform
• Escalating platform and invoicing queries promptly and liaising with key stakeholders to solve customer queries and concerns

To be successful in this role you should

• Have an efficient typing speed and excellent attention to detail
• Have a high level of computer literacy and able to pick up new tools and processes quickly 
• Strong written and verbal communication skills, including excellent spelling and grammar 
• Professional manner, consistently calm under pressure
• Confident and comfortable speaking on the phone and building rapport with customers quickly
• Have a genuine interest in K-12 education and/or EdTech; teaching experience would be highly advantageous