Service Training Lead

The Service Training Lead will lead the development and delivery of high-impact training programs focused on enhancing the knowledge, skills, and practical abilities of Corvus service staff, customers, and partners. This role is pivotal in transforming training into a strategic service offering that drives revenue, boosts customer satisfaction, and strengthens product adoption.

Role reports to: Service Director

Responsibilities

Training Strategy & Design

• Develop and execute a comprehensive training strategy aligned with Corvus’ product roadmap and customer needs.
• Design modular, scalable training programs for internal teams, customers, and partners.
• Create certification paths and learning journeys that reinforce product expertise.

Delivery & Facilitation

• Conduct live and virtual training sessions, workshops, and webinars.
• Ensure training delivery is engaging, effective, and tailored to diverse audiences.
• Collaborate with product and service teams to stay current on updates and innovations.

Revenue & Service Offering

• Support package training as a premium service offering to generate revenue.
• Work with sales and marketing to promote training programs to customers and partners.
• Monitor ROI and customer satisfaction metrics tied to training initiatives.

Content Development

• Create and maintain training materials, manuals, e-learning modules, and video tutorials.
• Leverage feedback and analytics to continuously improve content quality and relevance.

Stakeholder Engagement

• Partner with internal departments to identify training needs and opportunities.
• Act as a trusted advisor to customers and partners on product enablement.

Behavioral skills

• Analytical, structured and solution oriented.
• Strong collaboration skills and ability to build cross-functional relationships.
• Proactive and change-oriented – sees opportunities where others see challenges.
• Excellent communicator who can engage and motivate others.

Functional skills

• Preferable experience in training, learning & development, or enablement preferably in a tech or product-driven environment.
• Good understanding of adult learning principles and instructional design.
• Good facilitation and presentation skills.
• Experience/Ability to use LMS platforms and e-learning tools.
• Commercial mindset with ability to turn/support training into a revenue-generating service.
• Good written and verbal communication skills in Norwegian & English language

Education

• Higher technical education is preferred.
• Practical service experience required.

See workplace video here: https://vimeo.com/1100547520?share=copy