Vice President of HR Shared Service & Technology

Job Summary

The Vice President of HR Shared Service & Technology for the Americas will lead the strategic development and execution of HR technology initiatives to support and enhance the organization’s HR operations across North and South America. This role requires a strong blend of leadership, technical expertise, and operational management to oversee the HR Service Center, manage vendor relationships, drive data analytics, and ensure compliance with employment laws and regulations.

Key Responsibilities

• Strategy & leadership
  • Lead the development and execution of the HR Technology strategy across the region aligning with the overall business goals.
  • Identify and prioritize technology initatives, working closely with Region and Global HR to enhance HR operations.
• HR Service Center Management
  • Oversee the HR Service Center operations, ensuring efficient and accurate delivery of HR Services to employees.
  • Implement best practices to optimize service quality and responsiveness.
  • Develop and lead project to build a shared service center across the region.
• Data Analytics and Reporting
  • Drive data-driven decision-making by managing HR analytics and reporting functions.
  • Use data insights to identify trends, recommend process improvements, and support HR strategy for both region and global requirements.
  • Develop a regional dashboard for HR Americas.
• Vendor Management
  • Manage relationship with HR Technology vendors and ensure their solutions meet the organization’s needs.
  • Negotiate contracts, monitor service levels, and stay updated on industry trends.
• Team Leadership and Development
  • Build and lead a high-performing team, providing guidance and support for career growth.
  • Foster a culture of continuous learning and innovation within the HR technology department.
• Compliance and Risk Management
  • Ensure HR technology and operations comply with relevant employment laws and regulations.
  • Mitigate risks related to data privacy and security.