Business Analyst

As part of the Software Development Center, you collaborate with both functional and technical stakeholders to define product features and enhancements. You will be working on the MLFF (Multi Lane Free Flow tolling) project.

As the front-line of the software design review, you will:

• Collaborate and coordinate with NLEX to:
  • Analyze existing business processes, e.g. through interview of operating staff and capturing the processes and business rules being in use
  • Identify opportunities for improvement, e.g.  through understanding of existing operational ‘’pain points’’ and ‘’wish lists’’
  • Recommend & document solutions to enhance process efficiency and performance, i.e. through functional specifications, such as user stories and use cases
• Work closely with software engineers, to assist with producing technical specifications to enable the technical implementation of the business and functional requirements. 
• Remain “customer-centric” oriented and leverage feedback for continuous improvement.

As a seasoned software business analyst, you will work with Egis Integration Specialist to support various Integration Working Groups (IWG) :

• Gather Technical information about specific interfaces (payment gateways, case management, call centers…)
• Define interfaces requirements for their integrations into the product.
• Design/Specify the interface integration with the product.
• Act as a liaison between functional stakeholders, software engineers, and third-party integrators.

Duties and responsibilities

• Accountable for the functional design activity: Analyze business processes, identifying bottlenecks, and proposing solutions, from requirements workshops to the final design validation, in collaboration with client stakeholders and internal engineering teams.
• Support Integration Working Groups (IWG) and design related interface integration with the product.
• Ensures that product features and enhancements fall within the scope of the project and meet acceptance criteria.
• Create clear and concise design documentation, process flows, and solutions.
• Work with cross-functional teams, including the IT development team, product management, and other departments.