IT Support Specialist

We are seeking a motivated and enthusiastic IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in the maintenance of IT systems. A strong understanding of Microsoft Windows and installing applications is considered an asset and will be beneficial in supporting our organization's technology needs. This is an onsite role based in our Calgary office.

• Provide second-level technical support to employees via phone, email, or in-person, ensuring timely resolution of technical issues.
• Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices.
• Assist in the setup, configuration, and deployment of new equipment and software.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Support users with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Assist with the management and maintenance of IT infrastructure, including network and server systems.
• Collaborate with senior IT staff to implement IT policies and procedures.
• Conduct training sessions for employees on IT systems and best practices.
• Participate in IT projects and initiatives as required.

Why join Egis?

Our values showcase everything we believe in: 

A Responsible Company - We care about people, and we care about our impact; acting responsibly wherever we work and whatever we do.   

A People-First Company - This is an environment of mutual respect where every team member matters, no matter who they are.  

A Creative Company - Creativity is in our DNA. This is the fuel that helps us tackle the major challenges of our time.