Quality Assurance Team Leader

Quality Assurance Team Leader
Eight Financial Advice – Whiteley
£30,000 - £40,000

Do you have a sharp eye for detail, a passion for compliance, and the leadership skills to guide a high-performing team? At Eight Financial Advice, we’re looking for a Quality Assurance Team Leader to make sure our advisers always deliver the best, most compliant, and client-focused service possible.

What You’ll Do

• Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-based Decision Making, and Relationship Management.
• Lead, coach, and motivate the Quality Assurance team to deliver exceptional performance.
• Manage case reviews, suitability assessments, and compliance checks for adviser activity.
• Validate adviser licences, charging codes, and regulatory records.
• Oversee workflows in Salesforce and Monday.com to ensure accuracy and efficiency.
• Act as subject matter expert for complex queries on high-risk products, pensions, investments, and protection.
• Identify trends or risks and work with stakeholders to implement solutions.
• Keep QA processes up to date with FCA, SJP, and internal standards.
• Provide MI and insights to senior stakeholders to support adviser training and continuous improvement.

Requirements

What We’re Looking For

• Strong leadership and people management skills in a regulated environment.
• Deep understanding QA best practices.
• Exceptional attention to detail.
• Risk awareness.
• Strong organisational skills.

Benefits

• Hybrid working: 3 days in the office, 2 days wherever you work best
• Performance bonus + Company-wide bonus (when Eight hits targets)
• 28 days' holiday + bank holidays + your birthday off
• Private medical insurance & life assurance (4x salary)
• Wellbeing support: EAP, mental health helpline, cycle-to-work scheme
• Free mortgage and pension advice from our in-house experts
• Volunteering time: 8 paid hours annually via The Eight Foundation
• Regular socials & epic events