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Quality Assurance Team Leader

Full-time Mid-Senior level

Job Overview

Quality Assurance Team Leader
Eight Financial Advice – Whiteley
£30,000 - £40,000

Do you have a sharp eye for detail, a passion for compliance, and the leadership skills to guide a high-performing team? At Eight Financial Advice, we’re looking for a Quality Assurance Team Leader to make sure our advisers always deliver the best, most compliant, and client-focused service possible.

What You’ll Do

  • Customer FocusLeadershipEngagement of PeopleProcess ApproachImprovementEvidence-based Decision Making, and Relationship Management.
  • Lead, coach, and motivate the Quality Assurance team to deliver exceptional performance.
  • Manage case reviews, suitability assessments, and compliance checks for adviser activity.
  • Validate adviser licences, charging codes, and regulatory records.
  • Oversee workflows in Salesforce and Monday.com to ensure accuracy and efficiency.
  • Act as subject matter expert for complex queries on high-risk products, pensions, investments, and protection.
  • Identify trends or risks and work with stakeholders to implement solutions.
  • Keep QA processes up to date with FCA, SJP, and internal standards.
  • Provide MI and insights to senior stakeholders to support adviser training and continuous improvement.

Requirements

What We’re Looking For

  • Strong leadership and people management skills in a regulated environment.
  • Deep understanding QA best practices.
  • Exceptional attention to detail.
  • Risk awareness.
  • Strong organisational skills.

Benefits

  • Hybrid working: 3 days in the office, 2 days wherever you work best
  • Performance bonus + Company-wide bonus (when Eight hits targets)
  • 28 days' holiday + bank holidays + your birthday off
  • Private medical insurance & life assurance (4x salary)
  • Wellbeing support: EAP, mental health helpline, cycle-to-work scheme
  • Free mortgage and pension advice from our in-house experts
  • Volunteering time: 8 paid hours annually via The Eight Foundation
  • Regular socials & epic events

Ready to Apply?

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