Order Management Specialist I

What You Get to Do:

Are you a proactive problem-solver who is passionate about delivering world-class customer service? As our Order Management Specialist I, you will be the backbone of our order fulfillment process, ensuring that even our most complex purchase orders are handled with accuracy, speed, and care.

Rather than just processing paperwork, you will be an integral partner in shaping our success by turning challenging orders into seamless transactions and ensuring every customer walks away highly satisfied. In this dynamic role, you will act as our go-to expert to investigate issues and innovate smarter, smoother workflows for our shipping, invoicing, and processing systems.

Along the way, you will build meaningful connections by collaborating with various departments and leadership teams to keep our operations running flawlessly. If you are a detail-oriented communicator who is ready to make a tangible impact and grow your career with a supportive team, we’d love to meet you!

Challenge Yourself - The Specifics:

• Performs order entry according to standard operating procedures and Company same day shipping goal
• Responds to customers promptly via phone and email
• Documents conversations concisely yet with enough detail that others can understand what transpired upon review
• Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
• Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
• Provides training and guidance to the Order Management Specialists
• Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
• Proactively communicate issues back to management and follow order management processes
• Assist in developing workflow improvement, including process
• Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team