Director, Quality

As our Director of Quality, you will have a direct seat at the table in shaping our global electromechanical manufacturing quality footprint. This is a high-visibility, high-impact role where you will build a scalable Quality Management System (QMS), establish and strengthen Contract Manufacturing (CM) partnerships globally, and direct a growing quality team. If you thrive on strategic autonomy, global supply chain governance, and driving operational excellence, this role offers the ideal platform to make a lasting mark.

What You Get To Do:

The Director, Quality serves as an executive-level quality leader responsible for the strategic vision, design, implementation, and overall management of the company's Quality Management System (QMS), ISO standards, and global Contract Manufacturer (CM) quality governance. This position drives international supplier quality management prior to US product arrival, quality control (QC) systems, quality assurance (QA), continuous process improvement, and new product validation. This senior leadership role requires interdepartmental leadership in managing multiple complex strategic projects and collaborating closely with Engineering, Product Management, Marketing, Business Strategies/OEM, Production, Supply Chain, and Distribution.

Key responsibilities for this position include establishing a scalable quality infrastructure, directing offshore vendor compliance, and collaborating across internal departments and global supply chain partners to improve quality methods and systems, resulting in a positive impact on product quality and services. This position will be required to communicate with international Contract Manufacturers (CMs) and business partners in various time zones, requiring work outside of normal business hours and up to 15% travel (including domestic and international factory/supplier visits).

This position partners directly with the SVP, Engineering and Operations on strategic departmental planning, long-range operating goals, expansion efforts, and implementation of advanced technology.

Challenge Yourself – The Specifics:

• Directs the end-to-end design, implementation, and maintenance of the company's Quality Management System (QMS) and ISO standards (e.g., ISO 9001), ensuring full organizational compliance and audit readiness.
• Oversees vendor and Contract Manufacturer (CM) compliance, establishing rigorous quality control processes, pre-shipment inspection gates, and Certificate of Conformance (CoC) validation prior to parts arriving in the US (requires up to 15% domestic/international travel).
• Drives strategic alignment with international quality teams and global suppliers, leading factory audits, Root Cause Corrective Action (RCCA/SCAR) protocols, and supplier quality governance.
• Owns and modernizes the quality roadmap with direct sponsorship from executive leadership, enjoying full authority to implement best-in-class processes, digital quality tools, and international CM governance frameworks.
• Coordinates with Engineering, Product Management, and vendors to establish and enforce First Article Inspection Report (FAIR) and Production Part Approval Process (PPAP) protocols for new product introductions (NPI).
• Develops, implements, measures, and evaluates overall infrastructure, including procedures, policies, and plans to check, test, and inspect finished goods to supply the highest quality possible before they are shipped to the customer, to include:
  • Incoming material quality control
  • In process quality control
  • Final product quality control
• Leads a multi-tiered quality department through direct management of the Quality Engineer and Quality Supervisor, providing indirect leadership and oversight to Quality Assurance Technicians.
• Implements and monitors Key Performance Indicators (KPIs) to track both departmental/supplier Quality performance in aggregate and individual employee metrics.
• Manages and coordinates the inspection and documentation of manufactured and incoming merchandise that will be made available for sale.
• Ensures that accurate and current documentation and QMS records are created, maintained, and accessible for all quality inspections.
• Responsible for evaluation of Returned Merchandise Authorization (RMA), determining disposition and root-cause analysis in coordination with Engineering and Sales.
• Plans, establishes, implements, and maintains audit checks at the facility and warehouse, reporting findings to executive management throughout the organization.
• Trains Quality employees on auditing processes and manages the execution of auditing practices.
• Ensures equipment, personnel, processes, and procedures are in place before demand comes, utilizing statistical trend analysis, predictive modeling, and risk management.
• Leverages the latest technologies, including robotics and other automation within quality processes.
• Provides necessary support and resources to the Quality team to effectively perform their duties.
• Performs other duties as assigned.