IT Assistant

Under the direct supervision of the Information Technology Manager (IT Manager), the IT Assistant will provide assistance to ICT Manager in executing the following duties:

• Technical Support: All areas of Information Communication and Technology in EGPAF Cameroon.
• Backstopping the IT Manager (act as a Backup)
• Technical support: Assist to maintain equipment, involving hardware, software and systems.
• Network Administration (Equipment and Applications): Diagnose network and system problems as well as react to failures and errors to maintain system integrity and performance.
• Answer help desk calls.
• Assist in network and system security.

Perform other related duties as may be assigned. (E.g., follow up on Policies and Procedures implementation.)

Help Desk.

• Be main point of contact for help desk calls.
• Diagnose problems and react accordingly.
• Instruct users on appropriate action where possible or take notes and research resolution.

Get back to users with resolution or escalate to IT Manager. 

Maintain Equipment.

• Involves repair of laptops, PC’s, printers etc. (With Supplier warranty / outsourced technical support)
• Re-formatting and rebuilding laptops etc.
• Inventory and maintain sufficient levels of equipment as needed.
• Dispatch equipment to branches as needed. 

Maintain System.

• Assist ICT Manager and IT Officer to maintain system performance and react to known issues as well as perform preventative maintenance.
• Assist with new technology rollouts and upgrades.
• Assist with Administration of users and computers 
• Assist with 3 rd party software maintenance and implementation.
• Liaise with 3 rd party help desks to diagnose problems.
• Assist with maintaining Windows, and email systems.

Backup.

• Confirm successful daily backups  
• Confirm all system back up is running daily.
• Liaise with 3 rd. party help desk when problems arise.

Anti-Virus & Security

• Maintain network and system security via network Anti-Virus.
• Configure and manage network security.
• Help users with installation and ongoing support.

Network Diagnostics and Reporting

• Diagnose network bottlenecks.
• Monitor organization WANS.
• Liaise with field office regarding network faults or reports.
• Log faults with appropriate authority.
• Liaise with IT Manager regarding faults. 

Telephone System.

• Ensure PABX optimum functionality / configuration with outsourced technical support.
• Support users with telephone system.

1. Program handsets as needed. (BB, ETC)