Services Delivery Manager

How will you fight for an AIDS-free generation?

The Service Delivery Manager (SDM) is responsible for providing leadership and management support, coordinating and implementing high-quality, integrated HIV prevention, testing and treatment services for children, adolescents, adults and pregnant and lactating women in EGPAF-supported sites. He/she provides technical supervision and capacity building of health workers to ensure the provision of quality, effective and quantifiable services, while integrating these services with other primary health care services in health facilities and in the community.

He/she works with the Monitoring and Evaluation team to standardize and improve service delivery through continuous quality improvement processes, tracking key performance indicators and strategies to determine progress and innovations in health facilities.  He/she leads the planning of health system support and health systems strengthening activities aimed at improving the quality of HIV care and treatment interventions.

No two days are alike at EGPAF, but what can you expect in this role?

Key Responsibilities and Accountabilities

• Oversee the planning and implementation of HIV and TB/HIV prevention, testing, care and treatment services for children, adolescents, adults and pregnant and lactating women in EGPAF-supported facilities, in accordance with national HIV guidelines.
• Ensure the ongoing supervision of EGPAF-supported sites for HIV and tuberculosis/HIV prevention, testing, care and treatment services for pediatric adolescents and adults, as well as pregnant and lactating women.
• Participate in training, coaching and mentoring of health personnel at the project sites.
• Ensure the availability and appropriate use of programming tools and standards of care in all project sites for all HIV-related services.
• Support sites to organize, implement and monitor community-based activities, including stimulating demand for ANC/PMTCT and postnatal services, community-based provision of antiretroviral treatment, and contact tracing of index cases.
• Provide capacity building and technical support to improve the performance of the project's technical components, including HIV testing services, prevention of mother-to-child transmission (PMTCT), treatment adherence support, gender-based violence and supply chain management, laboratory products and pharmaceuticals.
• Participate in the monitoring and evaluation, and ensure quality assurance of HIV and TB/HIV prevention, testing, management and integrated treatment services, as well as of different patient groups (children, adolescents, adults, pregnant or breastfeeding women);
• Liaise with district health officials, community and civil society leaders in the area of competence, as well as all other stakeholders to coordinate the implementation of HIV services in each project site;
• Ensure prompt availability of work plans, requests for budget advances; technical reports on project performance; and participate in weekly and monthly performance review meetings.
• Conduct targeted supervision visits to health facilities for technical assistance, capacity building, and mentoring of health providers.
• Perform a routine program-level performance review with the goal of identifying performance gaps and best practices for supported district health facilities.
• In liaison with clinical and community partners, support the roll-out of clinical services related to gender-based violence and the link between survivors of gender-based violence and psychosocial and forensic services.
• Contribute to the identification and documentation of best practices and their wider dissemination.
• Submit activity reports to the line manager
• Any other task assigned by his hierarchy