Senior Product Analyst

Senior Product Analyst

Contract: Full-time, permanent
Location: Remote / Flexible

Role Overview

As a Senior Product Analyst, you’ll partner closely with our Tech, Growth, Commercial, and Business Operations teams to uncover insights that improve conversion, retention, and customer satisfaction. You’ll own the end-to-end analytics lifecycle from defining success metrics and ensuring accurate instrumentation to delivering actionable insights that drive product performance.

This role blends analytical depth with business intuition. You’ll be a key player in translating raw data into meaningful decisions that enhance customer experience and drive growth.

Key Responsibilities

• Own end-to-end analysis of the user funnel to uncover drop-offs, quantify business impact, and identify actionable opportunities for improvement.

• Partner with Tech to validate event tracking, ensure data accuracy, and strengthen instrumentation.

• Define, monitor, and explain key performance metrics (conversion rate, retention, reorder rate, refund cycle time).

• Correlate operational issues (delivery delays, promo or payment errors) with customer satisfaction trends.

• Extract and quantify customer pain-points from reviews and support data to guide CX initiatives.

• Design and evaluate experiments in collaboration with Growth, Commercial, and Operations teams.

• Build and automate dashboards and recurring performance reports for leadership visibility.

• Translate complex data into clear, visual, and actionable recommendations that influence decisions.

• Drive a culture of data-driven decision-making across all business and technical functions.