Outside Account Manager

As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.

Additional duties will include:

• Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to ensure that their requests are being met and to generate and close profitable sales
• Prospect and identify new customers and alert the Profit Centre Manager of viable prospects and/or market trends
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Process orders, quotes, job packages and any other sales functions as required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Be an integral part of the team supporting activities that occur at the Profit Centre

• Perform other tasks as requested by the Profit Centre Manager