Onsite Support Engineer

Our infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability, security, and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization, cloud services, storage solutions, cybersecurity, and scripting and automation.  

As a Support Engineer at Endava you will provide technical assistance, addressing hardware and software issues, network problems, and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems, perform maintenance tasks, and offer personalized IT support to enhance the client's overall operational efficiency.

Responsibilities:

• Help group IT support teams in maintaining Endava IT infrastructure
• Provide onsite and remote desktop support for employees using Endava IT assets and systems
• IT hardware asset management
• Update internal documentation and procedures
• Offer technical expertise for non-technical staff
• Respond to high priority issues in a timely manner to assure business continuity
• Out of business hours on-call for high priority issues
• Maintain Access Control and CCTV systems
• Provide IT support for conferencing equipment, collaboration rooms and printing services