CRM Manager - Fixed Term Contract

As a CRM Manager, you will play a critical role in delivering automated, data-driven lifecycle marketing strategies that maximise customer value and drive commercial performance. You will own the design, execution and optimisation of customer journeys across the lifecycle, leveraging modern CRM platforms (e.g. Optimove) and decisioning capabilities. 

This role goes beyond campaign execution — it is focused on orchestration, automation and continuous optimisation. You will lead a small team, drive performance improvements, and ensure CRM is operating as a scalable growth engine across multiple brands. 

Ultimately, your role will contribute to building strong customer relationships, improving retention and reactivation, and delivering measurable business impact. 

We offer flexible working options to accommodate diverse needs and promote work-life balance.