Gaming Operations Delivery Manager

Campaign Operations & Delivery 

• Partner closely with the Marketing Operations team in Hyderabad to streamline workflows where appropriate while maintaining high standards. 
• Ensure all gaming campaigns are configured accurately and delivered on time. 
• Own and enforce operational processes, with a strong focus on testing, quality assurance, and risk mitigation. 
• Serve as a key point of contact for operational execution, ensuring clarity, consistency, and accountability. 

Prioritisation & Process Excellence 

• Support effective workload prioritisation, balancing speed, quality, and business impact. 
• Ensure full adherence to documented Strong Operational Procedures, identifying opportunities to enhance, streamline, or scale them. 
• Proactively identify operational bottlenecks and address issues before they impact delivery. 

Stakeholder Collaboration 

• Build strong, trusted relationships with the Propositions team to ensure the Operations and CMS teams receive clear, complete, and timely information. 
• Reduce friction in workflows by improving communication, handovers, and expectations across teams. 
• Work closely with Product Marketing to ensure operational capability aligns with campaign ambition and roadmap requirements. 

Continuous Improvement & Leadership 

• Champion operational excellence, quality, and accountability across all gaming operations. 
• Provide guidance and operational leadership to ensure best practices are consistently followed. 
• Support change initiatives and new ways of working as the business and product offering evolve.