Customer Protection Contact Centre Analyst - Gibraltar

As a CPCC Analyst you will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, to address potential Safer Gambling, Affordability or Financial Crime concerns.

Reporting to the CPCC Team Manager you will be part of the CPCC Team.

Are you ready to launch a winning career?

What you will do

• Contact customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.
• Deliver outstanding customer service while encouraging the use of Safer Gambling tools or looking for Source of Funds evidence.
• Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly.
• Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a documented audit trail of decision-making.