Bilingual Customer Sales Specialist (Spanish Speaking)

Who we are

At Entyre Care, we’re on a mission to empower everyone to live with dignity and independence in the comfort of their own home. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include professional training, fair compensation, and the tools they need to thrive to create a safe and respected environment for those they care most about.

Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). We use cutting edge technology to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our supportive team.

Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.

Your role as a Bilingual Customer Sales Specialist (Spanish Speaking)

We’re seeking a highly motivated and results-driven Bilingual Customer Sales Specialist (Spanish-speaking) to join our growing team here at Entyre Care. This is an exciting opportunity for someone with a strong sales mindset, excellent interpersonal skills, a passion for fast-paced environments, and driven to exceed targets. As a Customer Sales Specialist, you will be responsible for identifying and engaging with prospective customers and successfully converting them into leads for our Nurses and Care Managers to meet with. You'll be handling a high-volume of inbound and outbound calls daily, and qualifying these prospective customer opportunities for the wider business. We're looking for compassionate, empathetic, upbeat and ambitious individuals who also have proficiency in various software tools (including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot), and who can be a champion for creating and providing an exceptional customer and sales experience.

Key Responsibilities:

- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Handle a high volume of inbound and outbound phone calls with prospective customers in the community, who are keen on learning more about Entyre's services
- Understand customer needs, challenges and intent to ensure a strong fit and relationship with Entyre Care's services
- Manage our CRM software (HubSpot) to maintain accurate records and follow up on customer interactions
- Consistently meet or exceed sales quotas, KPI's and performance metrics set out by our Director of Customer Experience
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word
- Ensure compliance with healthcare regulations and best practices in customer interactions
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion