Sales Manager
fulltime_permanent experienced 80000-90000 USD/Job Overview
About Us
At Entyre, we believe in the right of individuals receiving care at home to live dignified, self-determined lives. We empower family caregivers by providing professional support, fair remuneration, and innovative solutions developed with scientific partners. Together, we’re redefining care with a focus on excellence, innovation, and compassion.
Your Role: Head of Sales & Customer Success
As the Sales Manager (GTM), you will lead efforts to ensure outstanding client satisfaction, drive growth through strategic sales, and optimize internal processes to deliver exceptional service. This is a dynamic, hands-on leadership role requiring a balanced focus on building relationships, selling Entyre’s services, and implementing data-driven strategies to streamline operations.
Key Responsibilities
Customer Success
Client Engagement: Build strong relationships with caregivers, clients, and stakeholders to ensure their satisfaction, trust, and long-term retention.
Issue Resolution: Address and resolve client concern proactively and professionally to maintain a high standard of care and satisfaction.
Data-Driven Insights: Analyze customer feedback and satisfaction data to identify areas for improvement and enhance the overall client experience.
Team Support: Collaborate with the sales team to ensure consistent, empathetic, and high-quality support for all clients.
Sales Leadership
Sales Strategy: Develop and execute a sales strategy to promote Entyre’s services, with a focus on acquiring new clients and expanding existing relationships.
Lead Generation: Identify and pursue new business opportunities while maintaining a strong pipeline of prospective clients.
Collaboration: Work closely with marketing and program teams to ensure alignment in messaging, outreach, and service delivery.
Growth Goals: Meet or exceed sales targets while ensuring alignment with Entyre’s mission and values.
Process & Data Optimization
Process Implementation: Design and implement efficient, scalable processes to improve customer service delivery and operational excellence.
Digitization: Lead efforts to digitize workflows and ensure the quality and accuracy of data across systems.
Systems Management: Identify, implement, and manage tools or platforms to enhance sales, customer success, and operational efficiency.
Performance Metrics: Monitor key performance indicators (KPIs) for customer success and sales, using data to drive continuous improvement.