Customer Success Manager

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.

Responsibilities

• Lead and Manage: Oversee a team of six (6) Customer Success Specialists, including hiring, onboarding, training, 1:1s, and coaching.

• Accountability: Hold the team to high standards of customer engagement and service excellence.

• Collaborate Cross-Functionally: Partner with Sales, Clinical, and Data Analytic teams to streamline communication and prioritize high-quality customer support.

• Set Performance Goals: Monitor team and individual performance goals (i.e. KPIs), ensuring alignment with company-wide objectives.

• Workflow Management: Utilize HubSpot to manage customer data, create templates and workflows, and maintain accurate documentation.

• Automate and Optimize: Identify bottlenecks, explore automations, and implement process improvements to scale operations.

• Analyze Metrics: Own and track customer success metrics, analyzing and presenting progress to the General Manager (GM).

• Reporting: Develop and maintain reporting dashboards to provide visibility into customer success performance and business impact.