Field Service Engineer Ireland

Summary of Position:

As a Field Service Engineer, you will be responsible for responding to breakdown calls and completing planned works on Reverse Vending Machines (RVMs) throughout Ireland. Your role will be driven by contracts and customer requirements, as managed and directed by the Service Management Team.

Tasks:

• Respond promptly to breakdown calls and efficiently complete planned works as directed by the Service Management/Call Desk daily.

• Perform installation and configuration of new RVMs, including providing comprehensive customer training.

• Participate in the on-call breakdown cover rotation to ensure continuous support for customers.

• Maintain accurate records and reports of all activities, using the provided documents by both customers and the company.

• Demonstrate urgency in resolving customer escalations to ensure their problems are promptly addressed.

• Responsible management of the company vehicle, tools, and stock provided for the job.

• Respond positively to performance data related to field operations, striving for continuous improvement in effectiveness and efficiency.

• Prepare technical reports for internal and external use, aiding in the preparation of quotations.

• Actively adhere to Health & Safety legislation and required quality systems to ensure a safe work environment.

• Fulfill any other reasonable requests compatible with the job description, as identified by the Operations Manager.