NOC Technician
Job Overview
These positions are part of the epay Production Engineering organization, and are a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.
Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.
Essential Functions and responsibilities
· Carry out monitoring operations, services, applications, datacenter infrastructure, network, telecommunications transactions, etc. for issues, for all divisions under Euronet.
· Identification, communication and being part of the resolution for product & production issues in the organization.
o Identification of the issues by using the different monitoring tools for the different platforms
o Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers
o Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.
· Provide Tier1 troubleshooting support to our customers, vendors & internal staff via email, chat applications, phone & ticketing systems.
o Primary point of contact for all business entities
· Apply operating system updates, patches, and configuration changes to all business server infrastructure.
· Responsible for SQL schema update internal audit
o Review all standard SQL schema changes to make sure proper procedures are followed.
o Follow up with internal development team as needed.
· Report product & production issues for proper follow up & documentation.
· Daily reporting delivery service for the business
Respond and plan for service outages
Requirements
Required Skills
· Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
o Be part of a 24/7-team to cover business needs.
o Ability to work a flexible schedule.
· Need to be able to work calmly under trying situations.
· Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
· Strong oral and written communication skills in Spanish & English
Educational qualifications & other technical requirements
Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline
Intermediate to high knowledge on the following areas:
· Microsoft SQL Server – SSMS Basic queries
· Microsoft Server Environment
o Basic Windows Server 2008/2012/2016 administration
o Monitoring Windows Server
o Troubleshooting OS level issues
§ DNS | DHCP | IIS
· Monitoring Solutions
o Solarwinds | ELK | ICINGA
Other technical skills desired
· VMWare
o Basic understanding of VMWare
· Networking
o Understanding of TCP/IP
o CCNA certification is a plus
· Scripting experience using Bash, Batch files or PowerShell
· Security
o Familiarity with PCI and SOX
· ITIL or Cobit5 Frameworks
Benefits
Life insurance 100% covered
50/50 Health insurance (optional)
50/50 Half scholarships (option)
Annual salary appraisal
Internal savings and credits association
Christmas bonus above the law