Senior Business Analyst

Position: Senior Business Analyst  
Location: Costa Rica 

We are seeking a Senior Business Analyst to act as a trusted business partner, working closely with business stakeholders, product owners, and development teams to drive and support strategic initiatives across our client’s e-commerce and commercial platforms. 

This role requires a senior-level professional who can independently lead requirements discussions, quickly understand complex business needs, and translate them into clear, actionable documentation, while maintaining a high-level understanding of technology without being deeply technical. 

What qualifications make you an Aubrant Senior BA? 

To excel in this role, you must be able to: 

• Lead requirements gathering efforts by working closely with business stakeholders, product owners, and users to understand business needs and priorities. 

• Translate complex business requirements into clear, structured documentation, including user stories, functional specifications, and acceptance criteria. 

• Serve as a trusted business partner, bridging the gap between business users and development teams to ensure alignment throughout the delivery lifecycle. 

• Support the full Software Development Life Cycle (SDLC), from discovery and design through development, testing, and user acceptance testing (UAT). 

• Collaborate with cross-functional teams to help shape solutions, provide input on user experience considerations, and support early-stage mockups or wireframes. 

• Ensure requirements are clearly defined, understood, and traceable across Jira and Confluence. 

• Operate effectively in a fast-paced environment, managing multiple initiatives while adapting quickly to changing business priorities. 

Key Responsibilities: 

• Independently analyze business needs and translate them into: 

• Business and functional requirements 

• User stories, Jira tickets, and acceptance criteria 

• Functional breakdowns and documentation 

• Serve as a primary point of contact between business stakeholders and the offshore development team. 

• Partner closely with e-commerce product owners to drive new initiatives and enhancements. 

• Provide guidance on how solutions should be structured and presented from a user and business perspective. 

• Support and guide initiatives across: 

• E-commerce platforms 

• Brand and subsidiary websites 

• Cornerstone and marketing-related web projects 

• Contribute to early-stage solution shaping by: 

• Creating or supporting rough mockups or wireframes 

• Helping define user interface expectations before development begins 

• Support the full SDLC, including: 

• Requirements definition 

• Design collaboration, creating mock-ups 

• Development alignment 

• Testing and User Acceptance Testing (UAT) 

• Operate effectively in a fast-paced environment with multiple concurrent initiatives.  

Qualifications: 

• Education: Bachelor's degree in computer science, Information Systems, Engineering, or related field (or equivalent experience). 

Experience: 

• 6+ years of experience as a Business Analyst or similar role. 

• Strong experience leading requirements discussions with business stakeholders. 

• Proven ability to independently gather, analyze, and document complex business and functional requirements. 

• Extensive experience writing user stories and managing work through Jira. 

• Strong understanding of the Software Development Life Cycle (SDLC). 

• Agile and Scrum experience working with offshore or distributed development teams. 

• Excellent communication, facilitation, and stakeholder management skills. 

• Ability to quickly grasp business concepts and guide discussions toward clear outcomes. 

Technical Experience 

• This role requires strong technical awareness 

• High-level understanding of: 

• Website and e-commerce platforms 

• Backend systems and databases (no SQL querying required) 

• Exposure to: 

• SAP Hybris (core enterprise / e-commerce system) 

• Microsoft Azure (cloud platform) 

• .NET and SQL application development 

• Strong familiarity with the Microsoft ecosystem: 

• Microsoft 365 (Word, Excel, Outlook, Teams) 

• Experience using: 

• Jira and Confluence for documentation and project tracking 

• Tools for mock-ups and prototypes such as Visio 

Related Qualifications 

• Experience with e-commerce or digital platform environments. 

• Familiarity with commercial construction, metal buildings, or industrial solutions. 

• Familiarity with visualization or 3D tools. 

• Experience supporting multi-brand or subsidiary website initiatives. 

• Prior experience in SAP-based environments. 

Soft Skills & Communication: 

• Strong business partnership and ownership mindset. 

• Exceptional verbal and written communication skills 

• Confident communicator able to engage senior stakeholders. 

• Proactive, self-directed, and comfortable leading discussions. 

• Quick learner with strong problem-solving skills. 

• Organized, detail-oriented, and able to manage competing priorities. 

• Comfortable operating with limited direction while aligning with leadership. 

• Comfortable working across time zones and distributed teams 

Reporting & Collaboration 

• Reports directly to the business lead. 

• Dotted-line collaboration with e-commerce product owners. 

• Acts as a senior point of contact for business analysis activities.