L2 Application Support (Swift)

• Monitor the SWIFT application system in production to ensure the system is healthy.
• Address the operational queries raised by users and provide the necessary information to close the ticket.
• Perform and document SIT/UAT for the development team.
• Support UAT, carry out investigations on issues reported and provide the effective fixes.
• Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
• Prepare the necessary change details for the production releases.  

Requirements

• Min 1 year hands on experiences on SWIFT is a must
• Good knowledge about SWIFT and experiences to configuration, rule set up, troubleshoot is must.
• Knowledge about SWIFT Alliance Gateway .
• Good knowledge about over all SWIFT products.
• Knowledge about SIT, UAT and Production environments.
• Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
• Basic knowledge in Linux commands and SQL queries is a must.
• Must be able to work shift including night shift, weekends and public holidays.