Technical Services Manager

The purpose of this role is to lead and elevate on‑site technology operations across all hospital locations, ensuring that every clinician, staff member, and business team receives reliable, high‑quality, and user‑centred technology support. The role exists to enable safe, efficient clinical care and seamless business operations by overseeing service delivery, strengthening technology partnerships with site leaders, and driving continuous improvement in the end‑user experience.

This position ensures that technology is dependable, secure, and aligned with organisational priorities, while proactively identifying risks, resolving issues, and optimising processes. A critical focus is placed on supporting doctors and clinical teams, ensuring technology never becomes a barrier to patient care. The role also provides stewardship of the full lifecycle of end‑user devices, ensuring accuracy, compliance, and readiness across all sites.

Ultimately, the role is accountable for creating a high‑performing, customer‑focused on‑site technology environment that delivers operational excellence, fosters trust with stakeholders, and contributes directly to improved clinical and organisational outcomes.

You will make an impact by

• Overseeing the planning and delivery of on‑site technical support, ensuring timely resolution of incidents and service requests noting demand from hospital stakeholders.
• Maintaining strong operational discipline across asset management, device lifecycle, security compliance, and technology standards.
• Providing clear, data‑driven reporting and insights to Director of Service Delivery highlighting performance trends, risks, and opportunities for continuous improvement.
• Identifying opportunities for improvement, recommending tools, processes, or automation that enhance productivity or reduce risk.

Position Description Inherent Requirements